Resolved -
Our engineering team has rectified the issue affecting our AI features. The Understanding tools, Question generation, and AI-assisted feedback are now running normally.
If you are still experiencing any issues with these tools, please refresh your page or contact us at support@kamiapp.com. Thank you for your patience!
Jan 21, 02:58 UTC
Investigating -
Kami is currently experiencing a service degradation affecting our AI-powered features, including Understanding Tools, Question Generation, and AI-assisted Feedback. Our engineering team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide further updates as more information becomes available.
If you have urgent questions, please reach out to us at support@kamiapp.com.
Jan 20, 23:07 UTC
Resolved -
This incident has been resolved.
Jan 9, 16:42 UTC
Monitoring -
Kami’s engineering team has identified the problems resulting in the Google Authorization error. A resolution has been applied to resolve the US-only IP rules in the Google Context-aware system. Kami will continue to monitor.
If problems still persist, please contact support@kamiapp.com
Jan 8, 02:28 UTC
Update -
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has identified a problem with the Kami scopes. To assist, please have your IT teams visit this link and follow the instructions: https://help.kamiapp.com/en/articles/8043919-third-party-app-access-controls
We apologize for any inconvenience this has caused. Rest assured, we are working diligently to resolve the issue and appreciate your patience and understanding. Please reach out to support@kamiapp.com with any questions.
Jan 5, 17:23 UTC
Update -
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student.
We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to support@kamiapp.com with any questions.
Jan 5, 17:19 UTC
Identified -
Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student.
We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to support@kamiapp.com with any questions.
Jan 5, 17:05 UTC