Between 9:12 am and 9:26 am Pacific Daylight Time (PDT) today, we experienced a major outage caused by a database deadlock bug.
This outage affected Kami users' ability to load and save documents, annotations, turn in work, and assignment creation. Our engineering team has fully resolved this issue, and our systems have been back to normal since 9:35 am PDT).
Any annotations created during this time would have used Kami's Offline Mode, meaning it will automatically save your annotations next time you open Kami (even if you're on another document).
We recommend that you open Kami to ensure all of your work has been saved and turned in. If you're experiencing any issues, reach out to our team at firstname.lastname@example.org
. We're sorry the inconvenience this caused to you and your students.
Our engineering team will investigate the root cause, and work on migitations to avoid it happening again.
May 4, 21:52 UTC