tag:status.kamihq.com,2005:/historyKami Status - Incident History2024-03-28T18:40:43ZKamitag:status.kamihq.com,2005:Incident/201794102024-03-06T21:22:50Z2024-03-06T21:26:05ZKami: API Outage<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>21:22</var> UTC</small><br><strong>Resolved</strong> - Our engineers have been monitoring Kami's health metrics, and as of 01:01 PM Pacific Time, we saw a full recovery of the Kami app to normal levels. This outage was caused by an issue that occurred on our side while running a database query. If you continue to experience issues, please email us at support@kamiapp.com so that we can track down the root cause. <br /><br />We're sorry you experienced this outage, and we want to thank you for your patience as we worked to resolve it.<br /><br />Correction</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>21:05</var> UTC</small><br><strong>Monitoring</strong> - We've identified the cause of the outage now, and at 01:03 PM Pacific Time, we've seen the API has recovered, and our error rates have decreased. We're still monitoring the situation, but the outage appears to be resolved. We're seeing the success rate of document opens, login rates and annotations being saved are now improving to normal levels.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>21:01</var> UTC</small><br><strong>Investigating</strong> - We're investigating an outage that started at 12:41 PM Pacific time, our engineers were alerted to the issue about 5 minutes later, and have been investigating the issue since. This is affecting our backend, so logging into Kami and loading documents are affected. Kami's offline mode should automatically kick in to ensure all work is saved. We will update you once we have more information.</p>tag:status.kamihq.com,2005:Incident/201679922024-03-05T16:45:00Z2024-03-05T16:47:14ZKami Backend Outage<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Resolved</strong> - Engineers have been monitoring Kami's health metrics, by 8:21am Pacific Time / 11:21am Eastern Time, we saw a full recovery of the Kami app to normal levels. This outage did appear to be caused by an outage by Google SSO APIs. If you continue to experience issues, please email us at support@kamiapp.com so that we can track down the root cause. <br /><br />We're sorry you experienced this outage, and want to thank you for your patience as we worked to resolve it.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Monitoring</strong> - We've identified our outage is being caused by Google SSO backend API was down. At 8:21am Pacific Time, we've seen that API recover, and our error rates have decreased. We're still monitoring the situation, but the outage appears to be resolved. We're seeing success rate of document opens, login rates and annotations is being saved improve to normal levels. <br /><br />Correction to previous post, this incident started at 7:35am Pacific Time.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Investigating</strong> - We're investigating an outage that started at 7:35am Pacific time, our engineers were alerted to the issue about 5 minutes later, and have been investigating the issue since. This is affecting our backend, so logging into Kami and loading documents are affected. Kami's offline mode should automatically kick in to ensure all work is saved.</p>tag:status.kamihq.com,2005:Incident/195527042023-12-29T23:05:13Z2023-12-29T23:05:13ZKami Questions Export Issue<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>23:05</var> UTC</small><br><strong>Resolved</strong> - The fix for the bug preventing Kami questions from displaying correctly has now been released and they should be working as expected.<br /><br />If you are still experiencing any issues, please update the page using the link here: https://web.kamihq.com/web/update_app.html and if the issue persists, please reach out to support@kamiapp.com.<br /><br />Thank for your patience while we've sorted this all out!</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>19:27</var> UTC</small><br><strong>Identified</strong> - We've been informed that several users are experiencing issues with students being unable to see Kami Questions annotations when Opening assignments. <br /><br />The issue was caused by an update done before Christmas that changed how those annotations were exported, meaning they would not show correctly on new copies of the file.<br /><br />Our Developers have identified the issue now, and we are working on a fix that should be released by EOD today. If you have any questions or concerns, please reach out to Support@kamiapp.com</p>tag:status.kamihq.com,2005:Incident/192185102023-12-03T05:48:44Z2023-12-03T05:48:44ZUpcoming Scheduled Maintenance<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>05:48</var> UTC</small><br><strong>Completed</strong> - The Scheduled Maintenance has now been completed! All Kami services and Features are back up and running.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>05:05</var> UTC</small><br><strong>In progress</strong> - Kami’s services are under maintenance until 12:00 AM (EST). Our services may unstable or unavailable during this period, including:<br /><br />- Login and signup<br />- Opening files from Google Drive or OneDrive<br />- Saving annotations to Google Drive or OneDrive<br />- Exporting documents<br />- Collaborating on shared files<br />- Creating assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams<br />- Opening and submitting assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams<br />- Text Recognition and Split and Merge<br /><br />If you have a document open in Kami during this period, you can still work on it in [Offline Mode](https://help.kamiapp.com/en/articles/647922-kami-offline-mode) until Kami returns online. However, for any other features mentioned above, attempting to use them during this time will result in an error message.<br /><br />We apologize for any inconvenience this maintenance may cause and appreciate your patience as we work to improve your Kami experience. <br /><br />If you have questions, please reach out to support@kamiapp.com.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>04:18</var> UTC</small><br><strong>Scheduled</strong> - Maintenance has been delayed due to Server Backup taking longer than expected. Maintenance should be starting from 1:00 AM EST to 4:00 AM EST.<br /><br />AM (EST).<br /><br />Kami services may be unstable or unavailable during this period, including:<br /><br />- Login and signup<br />- Opening files from Google Drive or OneDrive<br />- Saving annotations to Google Drive or OneDrive<br />- Exporting documents<br />- Collaborating on shared files<br />- Creating assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams<br />- Opening and submitting assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams<br />- Text Recognition and Split and Merge<br /><br />If you have a document open in Kami during this period, you’ll still be able to access it in Offline Mode:(https://help.kamiapp.com/en/articles/647922-kami-offline-mode).<br /><br />However, for any other features mentioned above, attempting to use them during this time will result in an error message.<br /><br />We apologize for any inconvenience this maintenance may cause and appreciate your patience as we work to improve your Kami experience.<br /><br />If you have questions, please reach out to support@kamiapp.com.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>01:28</var> UTC</small><br><strong>Scheduled</strong> - We’ve scheduled maintenance to improve Kami’s services on Saturday, December 2nd, between 8:00 PM and 12:00 AM (EST).<br /><br />Kami services may be unstable or unavailable during this period, including:<br /><br />- Login and signup<br />- Opening files from Google Drive or OneDrive<br />- Saving annotations to Google Drive or OneDrive<br />- Exporting documents<br />- Collaborating on shared files<br />- Creating assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams<br />- Opening and submitting assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams<br />- Text Recognition and Split and Merge<br /><br />If you have a document open in Kami during this period, you’ll still be able to access it in Offline Mode:(https://help.kamiapp.com/en/articles/647922-kami-offline-mode).<br /><br />However, for any other features mentioned above, attempting to use them during this time will result in an error message.<br /><br />We apologize for any inconvenience this maintenance may cause and appreciate your patience as we work to improve your Kami experience.<br /><br />If you have questions, please reach out to support@kamiapp.com.</p>tag:status.kamihq.com,2005:Incident/191903552023-11-26T01:18:17Z2023-11-26T01:18:17ZUpcoming Scheduled Maintenance<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>01:18</var> UTC</small><br><strong>Completed</strong> - The Maintenance has been postponed. All services are back up and running as normal.<br /><br />Thanks for your patience as we work to improve your Kami experience.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>01:01</var> UTC</small><br><strong>Update</strong> - Kami’s services are under maintenance until 12:00 AM (EST). Our services may unstable or unavailable during this period, including:<br /><br />- Login and signup<br />- Opening files from Google Drive or OneDrive<br />- Saving annotations to Google Drive or OneDrive<br />- Exporting documents<br />- Collaborating on shared files<br />- Creating assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams<br />- Opening and submitting assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams<br />- Text Recognition and Split and Merge<br /><br />If you have a document open in Kami during this period, you can still work on it in [Offline Mode](https://help.kamiapp.com/en/articles/647922-kami-offline-mode) until Kami returns online. However, for any other features mentioned above, attempting to use them during this time will result in an error message.<br /><br />We apologize for any inconvenience this maintenance may cause and appreciate your patience as we work to improve your Kami experience. <br /><br />If you have questions, please reach out to support@kamiapp.com.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>21:24</var> UTC</small><br><strong>Scheduled</strong> - We’ve scheduled maintenance to improve Kami’s services on Saturday, November 25, between 8:00 PM and 12:00 AM (EST).<br /><br />Kami services may be unstable or unavailable during this period, including:<br /><br />- Login and signup<br />- Opening files from Google Drive or OneDrive<br />- Saving annotations to Google Drive or OneDrive<br />- Exporting documents<br />- Collaborating on shared files<br />- Creating assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams<br />- Opening and submitting assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams<br />- Text Recognition and Split and Merge<br /><br />If you have a document open in Kami during this period, you’ll still be able to access it in [Offline Mode](https://help.kamiapp.com/en/articles/647922-kami-offline-mode).<br /><br />However, for any other features mentioned above, attempting to use them during this time will result in an error message.<br /><br />We apologize for any inconvenience this maintenance may cause and appreciate your patience as we work to improve your Kami experience.<br /><br />If you have questions, please reach out to support@kamiapp.com.</p>tag:status.kamihq.com,2005:Incident/191027362023-11-11T20:00:00Z2023-11-13T00:55:59ZKami Database Downtime Service Outtage<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Resolved</strong> - During an update to our Production Database, a Google update rolled out that caused several Database nodes to restart, but not turn back on effectively. This caused an issue where due to the lowered capacity, several Kami Services were slowed, or stopped working, including:<br />Sign-up/Login<br />Loading Files from Google Drive, OneDrive, or the device's local Storage<br />Creating Kami Assignments through the LMS integrations<br />Saving annotations<br />Turning in Assignments.<br /><br />The issue has now been resolved, and all services have been restored.</p>tag:status.kamihq.com,2005:Incident/174046322023-05-29T02:42:21Z2023-05-29T02:42:21ZKami API & Web app issue<p><small>May <var data-var='date'>29</var>, <var data-var='time'>02:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved fully. Thank you for your patience and apologies for the slight disruption of services.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>02:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and is looking like it has solved most of the issues with the exception of tools.kamihq.com, which covers our Split & Merge, Text Recognition, and Header & Bates. We expect this tools service to be back online soon.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>02:25</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a major issue that caused the Kami API and Web app to be inaccessible right now.</p>tag:status.kamihq.com,2005:Incident/161648292023-02-17T03:10:11Z2023-02-17T03:10:11ZBlank page or buggy styling issue<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>03:10</var> UTC</small><br><strong>Resolved</strong> - Thank you for your patience! We have released a fix for this issue and confirmed that it is working as expected. For any users, the issue lingers for, please try clearing the browser cache one last time, and contact us at support@kamiapp.com if there are any outstanding issues. <br /><br />And once again, thank you so much for your patience and understanding while we've sorted this all out.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix. If you are experiencing this issue, please clear your full browser cache (including both "Cached images and files" and "Cookies and other site data") and choose "All time" for the time range. Restart the browser and then load Kami again. This method has worked on most users. If it doesn't work for you, please contact support@kamiapp.com to let the team know. We sincerely apologize for this disruption.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Identified</strong> - We've identified the issue, and it's caused by a corrupted cached file on our CDN. So this no longer affects new users loading Kami, but any affected users should still clear their full browser cache (including both "Cached images and files" and "Cookies and other site data"), restart their browser and then load Kami again. We have reports of users who tried these steps which resolved the issue<br /><br />We're sorry for the inconvenience. Our engineers continue to monitor the recovery. Please email support@kamiapp.com if you have any questions.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Investigating</strong> - There's an issue where a release we rolled out is causing issues for our users. Symptoms are blank pages or a weird styling issue where it Kami partially loads. We're investigating all reports of this, but so far affected users are reporting that fully clearing their browser cache will resolve it. <br /><br />We don't think that going go https://web.kamihq.com/web/update_app.html or https://web.kamihq.com/web/clearcache.html will fix this because the files corrupted files appear to remain cached by the browser.</p>tag:status.kamihq.com,2005:Incident/161390182023-02-14T23:56:53Z2023-02-14T23:56:53ZAdd Page error<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>23:56</var> UTC</small><br><strong>Resolved</strong> - The Add Page error issue has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>23:34</var> UTC</small><br><strong>Identified</strong> - The issue with Add Page has been identified and a fix will be deployed soon.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>18:43</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an error that is appearing when you try to add a page to your document.</p>tag:status.kamihq.com,2005:Incident/159300832023-01-25T13:36:18Z2023-01-25T13:36:18ZMicrosoft 365 Services Outage<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:36</var> UTC</small><br><strong>Resolved</strong> - Fully resolved. dThank you for your patience and for understanding. If you have any questions, please feel free to email support@kamiapp.com</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:33</var> UTC</small><br><strong>Update</strong> - In our monitoring and testing, we believe this Office 365 outage has been resolved by Microsoft. Our teams will continue to monitor the recovery.<br /><br />Thank you for your patience and for understanding. If you have any questions, please feel free to email support@kamiapp.com</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:37</var> UTC</small><br><strong>Monitoring</strong> - A Microsoft 365 Services Outage is affecting some of the available Microsoft OneDrive Integration for Kami.<br /><br />Affected Services Include:<br />- Loading and Saving Files from Microsoft OneDrive<br />- Microsoft OneDrive Assignment Creation for Schoology and Canvas<br /><br />We are monitoring for updates from the Microsoft Team, and will resolve this once everything is back up and running.<br />For up-to-date info on the Microsoft outage, please see their Status page here: https://status.office365.com/<br /><br />Thank you for your patience and for understanding.<br /><br />The Kami Customer Success Team.</p>tag:status.kamihq.com,2005:Incident/127015462022-11-03T07:18:36Z2022-11-03T07:18:36ZTemporary issue for Google Classroom users<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>04:36</var> UTC</small><br><strong>Update</strong> - We're seeing good progress in the status of resolving this temporary issue at midnight Pacific time.<br /><br />If you're concerned about lost work, email us at support@kamiapp.com and link this page as reference: https://status.kamihq.com/incidents/hkg4mryvb9kl</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>04:09</var> UTC</small><br><strong>Identified</strong> - Kami has encountered an issue impacting our platform's ability to communicate with Google. This temporary issue will be automatically resolved at midnight Pacific Time.<br /><br />Until then, Google Classroom users may experience limited functionality, including being unable to create assignments. <br /><br />Our team is already hard at work to avoid this issue in the future and ensure Kami continues to provide you and your students with a reliable and uninterrupted learning experience.<br /><br />We apologize for any disruption this may cause.</p>tag:status.kamihq.com,2005:Incident/126990522022-11-02T22:22:49Z2022-11-02T22:22:49ZAPI Outage<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>22:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>21:52</var> UTC</small><br><strong>Monitoring</strong> - API Performance has returned back to normal and we are continuing to monitor. Please keep your Kami tabs opened to ensure that all of your work saves back to our servers.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>21:45</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating a major API outage on the Kami API. Kami's offline mode will continue to work for any file you have open or have previously opened, although Kami will behave slower than usual because of the nature of the outage. Engineers are are working on a resolution. <br /><br />We're sorry about the inconvenience this is causing.</p>tag:status.kamihq.com,2005:Incident/126823002022-11-01T11:00:00Z2022-11-01T21:32:41ZIssues with document exports, Google Drive/Onedrive saving<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Resolved</strong> - From 6:55am to 8:00am (Eastern Time) Kami experienced issues with our infrastructure which meant that document exports, Google Drive and OneDrive file saving, and realtime notifications for document updates were delayed or would not complete. We have resolved the issue and all features are working normally now.</p>tag:status.kamihq.com,2005:Incident/105586682022-07-14T01:46:04Z2022-07-14T01:46:04ZKami Google Drive- Network Error<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>01:46</var> UTC</small><br><strong>Resolved</strong> - Loading error rates have now returned to normal so we are resolving this incident. We will continue to monitor for any issues.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>14:56</var> UTC</small><br><strong>Monitoring</strong> - We're currently monitoring this issue, as there may have been a change on Google's Side that's allowing these files to be loaded without issue.<br /><br />If anyone is still encountering Network Issues with loading files, please reach out to support@kamiapp.com, and we'll be happy to look further into that.<br /><br />Thank you again for your patience and understanding!</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>14:53</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>02:45</var> UTC</small><br><strong>Update</strong> - We've rolled back the fix that caused this issue now, so access to those files should be restored. Please note that this does mean that any files affected by the earlier issue today (6:30 PM - 9:09 PM UTC ) will re-encounter the network error when opening the file<br /><br />Our Engineers are working on an updated fix that should prevent either error from occurring, and we'll update you once that is released.<br /><br />Thank you again for your patience and understanding while we resolve this.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>01:26</var> UTC</small><br><strong>Identified</strong> - We received a number of reports that the fix we released for the earlier Network issue may be causing loading issues with other files from Google Drive. <br /><br />Our Engineers are actively looking into this now to figure out what has caused this issue, and we'll be releasing an update shortly to try and resolve this. Please note this does mean that the files that were affected by the original issue may re-encounter this error, but we are working on getting everything back up and running.<br /><br />We are again really sorry for the inconvenience that this has caused. Thank you so much for your patience and understanding.</p>tag:status.kamihq.com,2005:Incident/105552082022-07-12T23:53:32Z2022-07-12T23:53:32ZGoogle Drive: File Loading Network Error<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>23:53</var> UTC</small><br><strong>Resolved</strong> - This fix has been released and is holding steady, so we're considering the issue resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>21:20</var> UTC</small><br><strong>Monitoring</strong> - We've released a fix for the issue now that should allow those files to load going forward. We'll keep monitoring to make sure the fix holds.<br /><br />Please let us know if there are any further issues via "support@kamiapp.com" and we'll be happy to look further into this.<br /><br />Thanks again for your patience and understanding while we got to the bottom of this and got things back to normal.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:52</var> UTC</small><br><strong>Identified</strong> - Our Engineers have investigated this issue, and figured out what's going on. it appears that Google has flagged a number of files as Malicious Content/Malware, and is blocking them from being opened.<br /><br />Currently, the best workaround for immediate access is to download the file to your device and open it from there into Kami. We understand this isn’t ideal and are still looking into solutions now.<br /><br />We’ll keep you updated on any progress on a resolution and will have things back to normal ASAP.<br /><br />Once again, we’re really sorry for the inconvenience. Thank you so much for your patience and understanding,</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:31</var> UTC</small><br><strong>Update</strong> - We are still looking into this issue with Google Drive files to determine what is causing the error, and how we can get things back up and running normally.<br /><br />If you require immediate access to the file, downloading it to your Device and opening it into Kami directly does work to open the file.<br /><br />Our Engineers are still diving into the problem, and we'll provide an update as soon as we know more.<br /><br />Thank you for your patience and understanding while we work this out and get service back to normal!</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:09</var> UTC</small><br><strong>Investigating</strong> - We are currently aware that a number of users are experiencing "Network Errors" with loading files from their Google Drive. OneDrive and loading files from the Device's local storage are unaffected.<br /><br />Our Engineers are actively looking into what has caused that issue now and we'll update you once we have a better idea of what's causing this.<br /><br />If you do encounter the issue, please let us know via our support email support@kamiapp.com.<br /><br />Thank you for your patience and understanding while we get this back up and running!</p>tag:status.kamihq.com,2005:Incident/104745422022-07-07T04:53:10Z2022-07-07T04:53:10ZIssue creating Canvas assignments with Kami<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>04:53</var> UTC</small><br><strong>Resolved</strong> - The Canvas issue seems to have been resolved not too long ago. After multiple tests on our end, we have determined that it is safe to move this incident as "Resolved". We appreciate your patience and understanding with this incident.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>04:51</var> UTC</small><br><strong>Monitoring</strong> - The Canvas issue seems to have been resolved not too long ago. After multiple tests on our end, we have determined that it is safe to move this incident as "Resolved". We appreciate your patience and understanding with this incident.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>23:14</var> UTC</small><br><strong>Update</strong> - We've confirmed that this is a canvas issue which is also affecting other integrated apps. We have informed Canvas of the issue - if you are experiencing this, please also submit a support ticket with them.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Identified</strong> - We are seeing issues with the creation of assignments with the Kami Canvas integration where after selecting the file the process becomes stuck at a "Retrieving content..." screen. This appears to be caused by an issue with Canvas and we are investigating further.</p>tag:status.kamihq.com,2005:Incident/103663262022-06-21T08:22:40Z2022-06-21T08:22:40ZKami Outage<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>08:22</var> UTC</small><br><strong>Resolved</strong> - Cloudflare is now reporting the issues as fully resolved on their end, so everything is stable and back to normal.<br /><br />Thank you for your patience while we've monitored this. For any other questions or concerns, please reach out to us by sending an email to support@kamiapp.com.<br /><br />Thanks again!</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:22</var> UTC</small><br><strong>Monitoring</strong> - Cloudflare looks to have released a fix for the outage, and service has been restored, but we're monitoring until Cloudflare updates its status for the issue to be resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>06:59</var> UTC</small><br><strong>Identified</strong> - We have identified an outage of the Kami main app ( https://web.kamihq.com ) caused by the global Cloudflare outage currently in progress. We are monitoring the situation and will update when we have more information.</p>tag:status.kamihq.com,2005:Incident/102182892022-06-10T14:22:41Z2022-06-10T14:27:41ZGoogle "The app is blocked" Issue<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>14:22</var> UTC</small><br><strong>Resolved</strong> - Good news, after multiple tests and with the help of our awesome Kami community, we can confidently say that the issue is resolved. <br /><br />We are all grateful to all the people who reported this issue right away and have kept their patience and understanding on this matter while we resolve the issue.<br /><br />Sincere apologies for the trouble this has caused. We will continue investigating why this issue has happened and will make sure changes are made to avoid this from happening again.<br /><br />For any other questions or concerns, please reach out to us by sending an email to support@kamiapp.com</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>13:39</var> UTC</small><br><strong>Identified</strong> - An update to the app has been deployed that will fix the issue of "The app is blocked" by Google authentication. Please make sure to refresh your app to automatically get this update, or use this link to get the update manually (copy and paste this link): https://web.kamihq.com/web/update_app.html<br /><br /><br />If you are still experiencing any issues after using the update link provided above, please reach out to us by emailing support@kamiapp.com with the details and a screenshot of the issue. <br /><br /><br />We appreciate your understanding and we apologize again for the trouble this has caused.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>13:33</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Monitoring</strong> - An update to the app has been deployed that will fix the issue of "The app is blocked" by Google authentication. Please make sure to refresh your app to automatically get this update, or use this link to get the update manually: https://web.kamihq.com/web/update_app.html<br /><br />If you are still experiencing any issues after using the update link provided above, please reach out to us by emailing support@kamiapp.com with the details and a screenshot of the issue. <br /><br />We appreciate your understanding and we apologize again for the trouble this has caused.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>12:41</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>12:40</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>12:40</var> UTC</small><br><strong>Investigating</strong> - Thank you for all the quick reports about this issue. We are now aware of it and our team has identified a recent release that has caused this. We will revert this change immediately to fix the issue right away and do our thorough investigation afterward for the recent update that has caused this. We apologize for the inconvenience this has caused today.</p>tag:status.kamihq.com,2005:Incident/98513372022-04-25T17:09:58Z2022-04-25T17:09:58ZAPI Outage<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>17:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Update</strong> - We are still monitoring the status. If the app triggered an offline mode, it should successfully go back online and saved any changes you made. If it does, you can safely continue working with the app again without worrying about losing any work. If you were not doing work with a file in the app but rather using other features of the app that have failed (opening a document, creating a Kami assignment, loading a file, etc.), please do try it again, it should work this time. Any other issues, please do contact us at support@kamiapp.com</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing an issue with our API performance. Our team is currently investigating and has been applying fixes to get performance back to a stable status. The use of the app is affected while this issue is unresolved. Please do not close any unsaved changes you have made and temporarily halt the use of the app to avoid any further chance of losing work. Email support@kamiapp.com for any other queries.</p>tag:status.kamihq.com,2005:Incident/98278562022-04-23T00:35:24Z2022-04-23T00:35:24ZSchoology 'Open With Kami' buttons not working<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>00:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>05:35</var> UTC</small><br><strong>Monitoring</strong> - The fixed version v2.0.15112 has now been approved by Google and browsers will automatically update to this version.<br /><br />Thank you for your patience, and our teams will continue to monitor the issue closely to ensure no other issues pop up. Please email us at support@kamiapp.com if you have questions, or other issues we can help with.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>14:43</var> UTC</small><br><strong>Identified</strong> - We've identified the issue, it's related to a recently Kami Extension update v2.0.15110 we did to fix Kami on Schoology Elementary Mode. To fix this 'Open with Kami' bug we'll need to do a new extension update. The previously released, Kami Extension v2.0.15049 remains unaffected. This doesn't affect assignment creation or our integration to the grader on the teachers side.<br /><br />We've developed a fix, we'll be working as quickly as possible to get it out to everyone, but a Chrome Extension update will probably take up to 24 hours for Google to approve the update. Please look at for Kami Extension v2.0.15112, which contains the fix. <br /><br />WORKAROUND: Please use Kami's share button in the top right corner, and share out a "Anyone with the link" and "Create individual copy". <br /><br />We're sorry about the impact this is causing, and we'll continue to work on ways to minimize the impact.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>14:05</var> UTC</small><br><strong>Investigating</strong> - We're getting reports that Kami's Schoology integration isn't working. This appears to be related to our "Open With Kami" buttons not appearing. Our team is investigating the issue. We're sorry for the inconvenience.</p>tag:status.kamihq.com,2005:Incident/98173672022-04-20T04:23:36Z2022-04-20T04:23:36ZMajor API Outage<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>04:23</var> UTC</small><br><strong>Resolved</strong> - The Kami API recently went down for all users between 11:32 pm and 11:47 pm Eastern Standard Time. This has now been resolved, and our engineers are keeping a close eye on things to make sure there aren’t any further disruptions. <br /><br />During the outage, all API requests were affected, including any new assignment creations or document uploads; new annotations and modifications; saving and exporting work.<br /><br />As normal, Kami's Offline Mode kicked in to protect your open documents and auto-save any progress locally. Please keep your Kami tabs open in order for all changes to be synced to our servers. If you’re having any further issues, please don’t hesitate to get in touch with our Customer Success team at support@kamiapp.com. <br /><br />We’re sorry for any disruption or inconvenience this outage might’ve caused – Kami’s now back up and running as normal!</p>tag:status.kamihq.com,2005:Incident/93160982022-02-14T20:21:08Z2022-04-20T04:02:51ZMinor Outage to our API<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>20:21</var> UTC</small><br><strong>Resolved</strong> - Kami's API had slower than usual performance for 10 minutes, this incident has been resolved.<br /><br />Between 2:49pm and 2:59pm Eastern Standard Time, Kami experienced slower than usual API performance, with worsening performance between 2:53pm and 2:59pm Eastern Standard Time. <br /><br />This would've affected loading new documents that the offline mode could not open, affected saving work to Kami's backend, affected Turn In and assignment creation. Kami's Offline Mode would've kicked in to ensure all work is saved, and if you continue to keep the tab open, Kami will automatically retry saving all work. <br /><br />We have fully recovered our Kami backend API service, and if any work remains unsaved, or not turned in, please try again. Our engineering team is closely monitoring the situation, and we're working towards resolution of its root cause. <br /><br />We're sorry for the inconvenience this has caused.</p>tag:status.kamihq.com,2005:Incident/92045872022-01-31T15:13:00Z2022-01-31T17:18:05ZKami API Outage<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:13</var> UTC</small><br><strong>Resolved</strong> - Kami experienced a Minor outage from 10:12 to 10:24 EST ( 7:13 to 7:24 PST). This would have affected all API requests, which means it's affecting all assignment creation, document loading, creating and modification of annotations, and saving and exporting work.</p>tag:status.kamihq.com,2005:Incident/91633102022-01-25T21:44:22Z2022-01-26T02:20:00ZAPI Outage<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>21:44</var> UTC</small><br><strong>Resolved</strong> - We've resolved the outage, and we’re sorry for the inconvenience that this caused. If you completed work during the last hour, as a precaution, please make sure you double check all of your work has saved, turned in or exported correctly. <br /><br />This outage affected Kami from 3:53pm to 4:19pm Eastern Standard Time / 12:53pm to 1:19pm Pacific Standard Time. <br /><br />We'll be investigating and resolving the root issues that lead to this outage. If you are encountering any further issues, please contact us on support@kamiapp.com so we can investigate further.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>21:22</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified and are actively resolving an API outage. This appears to affect all API requests, which means it's affecting all assignment creation, document loading, creating and modification of annotations, and saving and exporting work.<br /><br />Kami’s offline mode will automatically kick in to ensure that your work is saved locally. Please keep your Kami tab open so that we are able to sync all of your work once this outage is resolved.<br /><br />We are sorry for any disruption this may have caused. We have now confirmed that Kami is back up and running with a temporary fix in place.</p>tag:status.kamihq.com,2005:Incident/90657242022-01-12T19:15:18Z2022-01-12T20:05:51ZKami not saving changes on fillable PDF text boxes and not rendering images on a document<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Resolved</strong> - We've rolled out a fix for both issues. To get the update, please refresh Kami, and the app will then automatically download the update. It should automatically refresh the Kami page again once it's updated. <br /><br />We're actively monitoring for any new issues. Please email us at support@kamiapp.com if you're encountering another problem. Sorry again for the disruption this has caused.<br /><br />Edit: We've discovered another issue where the Turn In button dropdown will say "We couldn't load this assignment. Please refresh and try again". This bug has been fixed as part of the latest update.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>18:33</var> UTC</small><br><strong>Identified</strong> - We've identified two separate issues with a new release of Kami where <br /><br />1) New changes to pre-made fillable text boxes are not triggering a "save" and causing our users to lose work on those fillable boxes. The workaround is to use our Kami "text tool" instead and type into the Kami textbox to save that work. <br /><br />2) Images from the original document are not rendering, so the pages appear blank. There are no current workarounds. <br /><br />Our engineers are actively working on fixes for both cases. If you have an issue unrelated to these two issues, please email us at support@kamiapp.com so that we can investigate further. <br /><br />We're sorry for the disruption caused by these bugs, we hope to automatically roll out an update to fix them soon.</p>